Responsibilities

1. Processing of New Business, Renewals & Adjustments
   • Ensure Renewal/New Business processing is completed within the required turnaround time
   • Ensure timely issuance of medical cards
2. Policy Issuance
   • Issuance Policy Contract and Endorsements
   • Liaise with Legal department for getting approval for new endorsements
   • Ensure that billings sent to clients are in order
   • Liaise with GMC Services on renewal/new business premiums to be billed
3. System update
   • To ensure that Grp400 is correctly setup and coverage benefits and information for clients are accurate and up-to-date
   • To liaise with Medical Network Partners to setup the FCS and ensure that employees’ record are correct and up-to-date
4. Customer service
   • Handle queries relating to admin issues and occasionally require meeting up with customers on admin issues
5. Work area review and System enhancement
   • To constantly review work areas to improve work processes and to look for system enhancement to improve work efficiency and turnaround time
6. Admin documents archives
   • To maintain previous 1 year documents in current file and send old documents to warehouse
7. Other duties/projects
   • Credit Control
   • Production Report
   • Other Management Report
   • Testing of system (eg. Flex benefits)
   • Any other projects assigned by HOD.

Requirements

1. Degree or Diploma
2. At least 10 years of relevant experience in group insurance
3. Group Administration & Basic Underwriting knowledge
4. AS400 or equivalent, MS Office