Responsibilities

1. Responsible for executing Information services projects either as a subject matter expert or lead, depending on the structure of projects.
2. Support user partners in the resolution of technical issues that may arise with the technology through
   • Triage and then activating other support partners as necessary.
   • Being the single point of contact for users' technical support to ensure the support activities are managed end-to-end.
3. Manage or support the daily operations of IT infrastructure/services in a environment where the IT infrastructure and services has been outsourced. The daily activities include but are not restricted to
   • Improvement of services provided by outsourced partners.
   • Managing the acceptance of infrastructure or IS operations changes by end user departments.
   • Management of assets (Hardware and Software) not under the responsibility of the outsourced vendor.
   • Managing the patching of servers and equipment as part of regular patching or as a result of vulnerability assessment.
   • Review the use and activities of privileged accounts as a governance role.
4. Report on the IS operations.

Requirements

1. Bachelor’s degree or Diploma in Information technology.
2. 3 – 5 year experience in IT Service/Infrastructure support or projects.
3. Experience and willingness to work in a highly regulated Information services environment in a Financial Institution (Insurance).
4. Strong technical knowledge in the various components of Information Service infrastructure or operations.
5. Good communication and writing ability is a must.
6. Good research, analytical and problem solving skills.
7. Ability to link technology with business to provide business capabilities
8. A self-starter who is willing to use past experiences to learn about new areas.
9. Good influencing and negotiation skills.
10. ITIL certifications or training would be an advantage.